End of Session

Triggered when all retry attempts to dial a customer have finished.

Payload

customer.namestring

Customer name

customer.phoneNumberstring

Customer phone number

variableValuesobject

Input variables provided for the session

totalAttemptsinteger

Total number of dial attempts

endedReasonstring

End reason (transfered-call, user-not-contacted, user-contacted)

analysis.successEvaluationboolean

Whether success criteria was met

analysis.structuredDataobject

Output variables and extracted values

Payload

1{
2  "customer": {
3    "name": "Name",
4    "phoneNumber": "+525581354511"
5  },
6  "variableValues": {
7    "myVar": "myVariable"
8  },
9  "totalAttempts": 3,
10  "endedReason": "transfered-call | user-not-contacted | user-contacted",
11  "analysis": {
12    "successEvaluation": true,
13    "structuredData": {
14      "myData": "myValueFromCall"
15    }
16  }
17}