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General

Webhooks allow you to receive real-time notifications about important events happening in your calls.

Configuration​

You can configure webhooks directly from the dashboard, per agent:

  1. Go to Agents and open the agent you want to monitor.
  2. Select the Instructions tab.
  3. Expand the For developers section.
  4. Paste your HTTPS endpoint URL in the corresponding fields:
    • end-of-call webhook
    • end-of-session webhook
    • call-updates webhook
  5. Click Update to save changes.

Webhook configuration in dashboard

Leaving a field empty disables that webhook for the agent.

Available events​

  • Call Updates — triggered in real time when a call changes status during its lifecycle.
  • End of Call — triggered when any call ends, regardless of attempt.
  • End of Session — triggered when all dialing retries for a customer are finished.